Sandhi Yudha
Well-Known Member
Expectations can sometimes lead to disappointments, but its sometimes also a matter of badluck and goodluck.In average (at least in ASEAN), The Price difference from Low Cost carrier to full service carrier varied around 15% to 25% depending on the route. I only used Air Asia and Garuda's subsidiary Citilink as low cost carrier. For me their service as low cost carrier is still acceptable. I don't want to use Lion Air, but I'm quite surprised to see Scoot as Singapore Airlines low cost subsidiary got quite big unsatisfied complaint especially with You Tuber.
My guess is expectations. Some people still put higher expectations on low cost carrier. For me, I never fly more than 2 hrs on Low Cost carrier. Also I don't expect much, as long as they provide clean cabin and reasonable leg room. Perhaps You Tuber that put negative comments on Scoot, expect better due it's parent company is Singapore Airlines. Once in Job related emergency I fly to Singapore with Tiger Air (Scoot previous name), due to full flight by other all full service carrier. I found Tiger Air/Scoot is within acceptable standard for Low Cost carrier. So, it come back to expectations.
My worst flight experience ever was with Singapore Airlines.
Imagine, you are sitting in the middle of the cabin, at the last row in a 744. You can not recline your seat, and there wasnt even place for my luggage, my bag was just placed between my legs (which is as far as i know illegal, but hey, there was no place somewhere else according to the stewardess). Besides that there was a disturbing peep tone (maybe a leaking air seal of one of the doors behind) during the whole flight.
And last but not least, the stewardess who was responsable for our section was very unfriendly and arrogant.
And it was not a short flight, it was an Amsterdam-Singapore flight...
A flight does not need to be perfect, but all these points above together at one flight make me think twice before i choose again Singapore Airlines.