Well I am not a software or hardware buyer, however I would assume all of the above have been applied they are not that different from private sector; who I can assure you are just as capable of botching it up. That said, there has been a big move towards buying off the shelf software and configuring or even hosted (effectivily renting the software) is more common, both models normally come with upgrades included. These are still far from cheap even to apply the batches, and hosting would be unlikely to be very suitable for military or at least frontline applications.Hmmm...
In your role within the procurement world, do you ever stop & wonder about how the equipment you're buying actually works ? :unknown
Do you have an understanding of the time spent in initial development, fixing the bugs in software so that the product operates correctly ?
....& do you understand the problems with modern procurement, forcing suppliers to provide stuff that they say is COTS, while it is in actual fact, a development model of new software in an old product, so they can get the software to a reasonable state, before fitting it to some new / similar hardware that's in the pipeline ??
That, is the modern model for software in military equipment, & by the time it's actually fitted to a ship, the supplier wants to do diddly-squat to fix any inherent bugs. :smooth
...Unless of course, the procurement people have actually negoatiated a contract that's got 'bells & whistles' & states they MUST, if it doesn't do exactly what it says in the contract.
..& how many times have these 'bells & whistles' been trimmed & whittled away by the procurement project manager, so that he looks good & the cost is low / looks cheap ?? :nutkick
Modern naval equipment really only gets software updates in a couple of ways....
#1.If it's written into the contract that in the warranty/support period, the supplier has been paid to fix all / any problems, so he must support it.
#2. There's a problem / bug in the software & the supplier has to fix it, but gets paid to do it !
#3. The supplier has designed the software so that it can grow thru the life of the equipment, but expects to renegotiate the contract every 3-5 years, so he constanly makes money.
#4. There is an operation requirement for a piece of equipment to be modified to cover off a newer role, which is an addition to the role it was initially bought for.
The Type-23 was / is a classic example of such an act, with the UK govt not fronting up for costs for thru life support of software(as it was too expensive to fix it) & only getting an update by default (at a discounted rate), 15years down the line after buying the 1st sets of equipment, due to a-n-other customer actually paying for the same software to be corrected, as it was full of bugs... :grab
So....
Do you think that suppliers are feverishly working away in little dark, back rooms, updating software for kit that's over 5 years old on ships that are in service, or are they actually just sitting back, waiting on the navy to pay for the privilage ??
Your thoughts..... :type
SA
Once you buy software you are to a degree committed. What I have found in my limited dealings with software developers/integrators, they rarely say no to requirements, for them anything can be done....it can be at a price.
Mind a great deal of commerical software development is offshored to India, where developers are costing c1/4 of onshore rates. I think for a number of years IBM/Accenture and the likes, have employed more people there, than the US. This causes problems for UK MOD around security of supply and we are losing quality capability.
However the above and the issues you raise for me highlight the need for:
- Robust procurement/legal engagement in contracts around exit/warranty (as you said)
- A clear vendor strategy - to provide/share clarity short/long term direction etc.
- Great commercial skill in the general operation (military & civil).
To often I find business leaders meet with sales people or consultants and feel they are trusted advisors. They need to be managed. Someone once said to me that Procurement is like the fire brigade, turning up when the house has alight, when they should do more fire prevention.
The process clearly has issues in the MOD.
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